Category Archives: Outsourcing

Expert sees bright future for software sector

Expert sees bright future for software sector

Bangladesh’s software development industry has a bright future as a good number of talented IT graduates are now entering into the industry every year, remarked an IT expert of an US-based software outsourcing company.

Presenting the keynote paper at a seminar, Samuel D Bretzfield, managing director of bGlobal Interactive Ltd, said adequate IT infrastructures and smooth supply of utilities have become inevitable to give a further boost to the booming software development sector.

bGlogal Interactive ( organized the seminar styled “SQABD Lighting Talks-4” at a city hotel.

A good number of software development professionals of the country shared their views on new trends and common themes in the software development sector of the country.

Coordinator of SQABD Sazzadul Hakim moderated the seminar while Director of bGlobal Mishal Karim was also present, among others.

Bretzfield gave an overview of IT business highlighting product launching, development and working with clients across the world in the web-development and web-application industry.

He said Bangladesh has been observing a steady 20 percent yearly increase in the number of English Language Students, which would help compete in the world market.
Comparing Bangladesh with India in terms of IT expansion, Bretzfield said the earlier has lagged 10 years behind as India has adopted the internet vigorously and Bangladesh’s proficiency in English Language is not as good as India.

He, however, put forward a set of recommendations including introduction of better curriculums in IT graduation providers with special focus on the English language, redundant backbone, better project management and understanding of customer needs.

bGlobal Interactive has increasingly become involved in projects locally to help stimulate the IT sector of Bangladesh.


Dhaka ranks third in global freelance outsourcing work

Dhaka ranks third in global freelance outsourcing work
Fazlur Rahman

Dhaka has become one of the top destinations for freelance online work, outshining Indian cities such as Bangalore, as the Bangladeshi capital fast emerging as a major centre for data entry work that employs tens of thousands of people.

According to a new report by oDesk Corp, a United States-based leading marketplace for companies and online workers, Dhaka is now ranked third among global cities where online jobs are outsourced from the West.

A combination of cheap labour and good English skill has made Dhaka a “surprised winner” in freelance outsourcing jobs such as graphic design, data entry and check-up, translation and web development.

“Many businesspeople tend to think about Bangalore of India when it comes to ‘outsourcing’. Actually, Bangalore ranks fifth on oDesk’s list of top cities for online work,” the report released this week said.

The top four cities with more freelance work are: Chandigarh and Mohali of India, Dhaka of Bangladesh and Quezon City of the Philippines, it said, adding half of the freelance online workers in Dhaka do data entry work.

Among the countries, India still tops the list in outsourcing job destination, followed by the Philippines and the US, the report said

The oDesk’s report said Ukraine and Pakistan generated more online work in February, with jobs ranging from data entry to computer programming to translating, than Canada or China.

More and more people are today working online perhaps because of the economic downturn that has gripped the world since middle of 2008, the report added.

Reaz Uddin Mosharraf, secretary general of Bangladesh Association of Call Centre and Outsourcing, said Dhaka would soon supplant its Indian rivals as the biggest destination for online freelance jobs.

“We have estimated the number to be around 100,000 and most of them are students with hourly income ranging between US$ 10 to $100,” he told the FE.

Mosharraf said Bangladeshi freelancers – many of whom are based outside Dhaka – mostly specialised in graphic design, web development and data entry – with some earning up to $1000 a month.

He said the payment is determined on project-to-project basis and the students from Dhaka University and Bangladesh University of Engineering and Technology (BUET) also do some online software works.

According to the association, only a handful of smart techies used to do online freelance jobs five years back and Dhaka was “no where near the Indian cities in global outsourcing job map”.

“But in the last three years, online freelancing jobs have underwent a revolution in the country. Number of such jobs have grown exponentially with IT clubs in major universities acting as key catalysts,” Mosharraf said.

He said more students could land lucrative freelancing job contracts if broadband providers offer high-speed internet facilities and cheap bandwidth.

“A lot of people I know feel hesitant to take up big and lucrative projects for fear that they will not be able to complete the work in time due to slow bandwidth facilities,” he said.

Bangladesh emerging IT outsourcing destination: survey

Bangladesh emerging IT outsourcing destination: survey
Kazi Azizul Islam

A leading global auditing and business advisory group has listed Bangladesh as one of the emerging Asian destinations for sourcing software, information technology-enabled services and business process outsourcing.

The Amsterdam-based KPMG in a survey report placed Bangladesh with Indonesia, Malaysia, Pakistan, Philippines, Sri Lanka, Thailand and Vietnam, along with India on the list of emerging Asian IT services suppliers.

The survey report, Asia-Oceania Vision 2020: Enabling IT leadership through collaboration, was released on Friday.

The KPMG, which prepared the report in association with the Tokyo-based Asian-Oceanian Computing Industry Organisation, included Cambodia, Laos, Mongolia, Myanmar and Nepal in the list of potential suppliers.

The report said the Asia-Oceania would become the largest supplier of IT and business process outsourcing services to the world by 2020. The Asia-Oceania is set to account for 74.5 per cent of global IT services demand by 2020.

The report showed a comparison of age of people among 15 Asian countries to link prospect of IT services business.

It found that only 5.6 per cent of Bangladeshis are aged 65 and above. Such aging percentage is 5.6 in the Philippines, 6.5 in India, 13.8 in Thailand and 29.5 in Japan.

The report analysed that countries like Bangladesh which have a good pool of young people, should stay in the list of Asia IT leaders.

The report said huge IT enthusiastic young people and rapid acceptance of IT services in Bangladesh were advantages for the country to be an IT service exporting country.

‘Our report looks at the current growth and future prospects for the IT industry in surveyed countries over the years and current trends influencing the industry have been examined,’ the KPMG said.

The report, however, warned that climate change, poverty and inequality, infrastructure deficits were bottlenecks to Bangladesh’s growth and these impediments should be tackled to become one the leading IT services sources.

The Denmark ambassador to Bangladesh, Einer H Jensen, observed Bangladesh’s IT industry had a ‘good start’ on the global outsourcing market in recent times. Some Danish companies are working with around 20 Bangladeshi companies to develop and outsource software and IT-enabled services.

‘It [Bangladesh] could be a preferred destination for outsourcing in the near future,’ he told New Age.

Citing a recent World Bank report, he said more then 8,000 Bangladeshi young software developers had found jobs in the industry in the past two years and nearly 1,000 of them were working in Denmark-Bangladesh IT joint ventures.

Industry sources said Bangladeshi IT industry had also developed business relation with clients in Japan and other parts in the world along.

Safquat Haider, a director of the Bangladesh Association of Software and Information Services, said the IT potentials of Bangladesh had increasingly been pointed out by industry monitors globally.

‘The IT industry is warming up for a breakthrough, as global clients are calling local companies increasingly and a significant local market is also being readied,’ said Haider, whose IT company, CIPROCO develops telecommunication, geographic information system and Enterprise resource planning solutions for clients at home and abroad.

Bangladesh IT companies participating in NY Global Sourcing Forum

Bangladesh IT companies participating in NY Global Sourcing Forum

FE Report

Top executives from 12 leading Software and IT services companies from Bangladesh are participating in Global Sourcing Forum & Expo, New York, the premier IT Outsourcing event of USA which will be held at Jacob Javits Convention Center, New York, USA on November 11-12, 2009 with a Country Pavilion supported by Export Promotion Bureau and BASIS, the national association for Software and IT enabled services of Bangladesh. This is going to be a grand participation of BASIS member companies in USA for the 2 nd time. Global Sourcing Forum draws a large number of senior business executives in USA who are responsible for the overall IT procurement of their companies.

Mr Zainal Abedin, M.P., Member of Parliamentary Standing Committee on Commerce will lead the government delegation while BASIS Vice President Mr Shameem Ahsan will lead the BASIS contingent as Team Leader. Mr Monoj Kumar Roy, Joint Secretary (Export), Ministry of Commerce, Mr Shafquat Haider, Director, FBCCI and BASIS and Mr Kawser Jamal, Coordinator, BASIS team at GFSE New York will be in the delegation.

BITS Solutions Ltd., Databiz Inc, Devnet Limited, Global Web Outsourcing, Infinity Technology International Ltd., Inspiring Through Information Web (ITIW), Mazumder IT Limited, SW Multimedia Ltd. , US Software Ltd. are participating as Exhibitors and Daffodil Computers Ltd., DataSoft Systems Bangladesh Ltd. and Ethics Advance Technology Ltd. will participate as visitors.

There has been a rising global confidence in Bangladesh and its IT Industry in the recent years. Goldman Sachs recognized Bangladesh as one of the Next Eleven (N-11) – a list of eleven countries having strong potential for becoming the world’s largest economies along with BRICs (Brazil, Russia, India and China), with highly promising outlooks for investment and future growth. European Commission has recently included Bangladesh as one of the top IT Outsourcing destinations in the world.

BASIS contingent is bearing the slogan “Bangladesh: Asia’s Emerging IT Services Destination” during this exhibition. EPB and BASIS will also organize a seminar on Bangladesh IT Industry on November 12 at the fair venue where top executives from US IT Companies, IT Associations, Chamber of Commerce and media will attend.

GE to debut outsourcing in Bangladesh

GE to debut outsourcing in Bangladesh
Star Business Report

US industrial giant General Electric (GE) plans to outsource jobs to Bangladesh for the first time, presenting a huge opportunity in the outsourcing business.

GE, which employs around 40,000 people in India alone — mainly in the outsourcing sector — will initially provide jobs to a company founded by Bangladeshi expatriates in the US.

Mi3 Inc, based in the US, will invest around $300 million in Bangladesh initially to set up facilities to receive work orders from GE, said company officials at a function in Dhaka on Wednesday.

“Initially we will employ about 2,000 people in our outsourcing office,” said Marfia Zakir, Mi3 country director for Bangladesh.

Zakir said her company wants to invest over $2 billion to develop the high-tech park at Kaliakoir in Gazipur under public private partnership, if they get the green light from the government.

Speaking as chief guest, State Minister for Science and ICT Yeafesh Osman said the government is developing infrastructure for the IT sector.

Trimothy Norton, an official of Vendor Management Organisation of GE, said GE is open to all the countries and its arrival could bring the same result for Bangladesh as for India.

The 11-hour time difference between Bangladesh and the US can be a strong opportunity for the former to receive outsourcing business orders, said Duck Diction, chief executive officer of Mi3 USA.

Brac University Vice Chancellor Prof Jamilur Reza Choudhury, Aftabul Islam, president of American Chamber of Commerce, also spoke at the function.

Int’l big names enrich local call centres’ client list

Int’l big names enrich local call centres’ client list

Jasim Uddin Haroon

The local call centres see a bright prospect for their business as they have already roped in a number of big names from abraod as their clients.

Major companies in developed and developing countries use call centres to interact with their customers and offer different services like healthline to them.

Bell Canada, a telecommunication company, Microsoft, OneBill which is the largest telecom service provider for the small and medium enterprises (SMEs) in the United Kingdom, the NKL and SKL responsible for conducting the state-level lottery in Germany, and the Continental Telecommunication of the UK are among the big names.

They are at this moment using the call centres for outbound telecommunication services, financial services and surveys.

“They are just a few of the internationally-reputed companies. We’ve more than 100 such customers using our services,” said Ahmadul Hoq, president of Bangladesh Call Centre Forum (BCCF).

The BCCF chief said the local call centres were offering their services at comparatively lower prices than in the Phillipines, India and Sri Lanka.

Utility companies, banking institutions, non-government organisations, shopping malls and telecom companies are the major clients of the call centres.

A total of 41 call centres have so far been set up in the country over the last one year involving a total investment worth around Tk 300 million.

The call centres have employed more than 15,000 youths, most of them graduates. The average wages of the call centre employees are over Tk 15,000 a month.

Mr Hoq said the banks, financial institutions and telcommunications service providers operating in Bangladesh were turning to them because of their cheaper and faster services.

However, the number of domestic clients of the call centres is around 10.

Dr Sikder M Zakir, managing director of the Telemedicine Reference Centre Limited, who pioneered in providing health and medicine-related customer services on mobile phone, said he would also introduce services for diabetic patients next month.

Nine cos to take part in UK Call Centre Expo

Nine cos to take part in UK Call Centre Expo

The Bangladesh Association of Call Centre and Outsourcing (BACCO) is going to take part in the UK Call Centre Expo-2009 to be held in Birmingham on September 22-23.

Nine Bangladeshi companies are going to take part in the expo under the banner of BACCO with a view to promoting Bangladesh’s call centre business in the international arena.

In this connection an 18-member delegation of BACCO called on Bangladesh Telecommunication Regulatory Commission (BTRC) Chairman Zia Ahmed in the city recently, said a press reelase. A high-level delegation of the government led by Chairman of the Parliamentary Standing Committee on Ministry of Posts and Telecommunication (MOPT) Hasanul Haq Inu will also accompany BACCO members.