Service centres get good response from taxpayers

Service centres get good response from taxpayers
Doulot Akter Mala

The newly-opened tax information and service centre has drawn attention of the income taxpayers through providing services on filing tax returns and issuance of taxpayers’ identification numbers (TINs).

The National Board of Revenue (NBR) opened the service centre on September 10 last in an effort to support taxpayers. It has also opened a similar service centre in Chittagong.

Until Thursday, a total of 437 people have obtained service from the centre in the capital city.

The service centre, first of its kind, issues TIN certificates within three days of submission of application by people.

Talking to the FE Thursday, NBR Chairman Nasiruddiun Ahmed said: “The response from taxpayers is good. We are also evaluating the impact of the service centre.”

The NBR wants to make the service centre more efficient so that people can utilise it, he said.

“We are also open to receiving suggestions from the cross section of people to make it more useful,” he added.

All categories of taxpayers will get service from the centre equipped with all modern and computerised facilities.

Another top revenue official said the NBR will open two more service centres in Rajshahi and Khulna.

He said the NBR has a plan to open such service centres in every tax zone to provide better service to taxpayers.

“The Board wants to make services available at the door-steps of the taxpayers,” he said.

The service centre offers eight types of services to the taxpayers including filling up of income tax returns, issuing taxpayer’s identification number (TIN), online submission of tax returns, free consultancy etc.

The service centre has been established with the financial support of the UK-based Department for International Development (DFID) under Tax Administration Capacity and Taxpayers Services (TACTS) project.

The NBR has launched the centre following widespread allegations by people of harassment in issuance of TIN.

Most of the taxpayers have alleged that obtaining TIN certificates from field-level tax offices is a troublesome job as people have to pay bribe for the service. Although there is a rule to issue TIN within 24 hours of application it requires more than one week without bribe, they said.


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