Govt services to be delivered from all district e-service centres

http://www.bssnews.net/newsDetails.php?cat=0&id=211035&date=2011-11-10

Govt services to be delivered from all district e-service centres

DHAKA, Nov 10 (BSS) – All major public services will be delivered from country’s 64 district e-service centres from November 14, ending the era of over 200-year-old traditional ways of providing government services, which often cause sufferings to the millions.

“The ongoing digitization process is going to set a major milestone after launching the e-service centres at the district headquarters on November 14,” National Project Director of Access to Information (A2I) Programme Md. Nazrul Islam Khan told BSS today.

Prime Minister Sheikh Hasina and UN Secretary General Ban Ki- moon will inaugurate the e-service centre from the Shapla Conference Hall of Prime Minister’s Office.

Nazrul Islam Khan, popularly known as N I Khan, said the government has been convinced with the online services provided through the e-service centre in Jessore district giving up the traditional services introduced since British period.

“After successfully piloting the e-service centre at Jessore district, the government is now launching the similar e-service centre in all the 64 district headquarters which would offer people in many government services faster than before,” he said adding “people can also have access to services online instead of physically going to the office of their deputy commissioners.”

The UNDP-funded Access to Information (A2I) Programme under the Prime Minister’s Office (PMO) is implementing the project aimed at ensuring the people’s access to public services through the Information and Communication Technology (ICT).

N I Khan, who is also the Private Secretary -1 to the Prime Minister, said the government will also set up e-info centre at all level of administration across the country by 2012 side by side mobile SMS service to provide administrative service to the people.

UNDP Assistant Country Director K M Morshed said the launching of e-service centre in all the 64 districts would be a major breakthrough towards reaching the public services quickly to the doorsteps of the people using the digital devices.

“The people will be the major beneficiaries as the e-service centre will provide hassle-free service with saving their labour, money and time,” he added.

The setting up of e- service centre at the country’s district headquarters followed the model of e-service centre in Jessore that piloted successfully in the area.

Deputy Commissioner of Jessore district Mustafizur Rahman, who is also involved with e-service centre in the district said the people had to wait for long to get the land related documents including parcha, khatian.

“If anyone submits application for the said documents, the e-service centre will provide the documents within 3 days instead of over twenty to 3-month time required earlier in the manual system,” he said.

System analyst of A2I and Technical Team Leader of E-service Centre Forhad Zahid Sheikh said, people usually come to the district offices for the services including civic service, particular official services, getting various types of documents and lodging complaints.

“Document of land record is one of the most important document for people. Earlier, people had to go to the respective offices four to five times to get this sort of documents. But, now people will get the document within two or three days after submitting the e-application,” he said.

He said applicant would receive an auto-generated message (SMS) from the system on his mobile phone after submission of his application. The SMS include the track number of the application and the delivery date for the requested document. Accordingly, the applicant can collect the document from the respective office.

They also would be able to get update status of their application by sending receipt number to 16345 from their mobile phone.

“Only the Teletalk mobile phone service is now operating this SMS service for e-info centre. But all the mobile phone companies will be included in this service,” Forhad added.

The official said people could also get similar services from the upazila e-service centre or Union Information and Service Centres (UISCs) instead of coming to the district e- service centre. In most cases, all the services are provided within three working days from the applications.

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