Govt plans to strengthen consumer rights protection
Talha Bin Habib
The government has planned to strengthen the functions of the Directorate of National Consumers Right Protection (DNCRP), officials said.
As part of the plan, there will be offices of DNCRP in all districts to protect the rights of the consumers.
To this end, initially, the ministry of finance has already given approval for 233 posts of the department.
“DNCRP started functioning last year. We have taken a move to set up our offices at the district level so that unscrupulous traders cannot violate consumers rights,” Md Abul Hossain Mian, additional secretary and director general (DG) of DNCRP, told the FE.
Asked when the district offices of his organisation could start their functions, he said, “We hope they will start in near future once the government decision on determining the required manpower is finalised and subsequent completion of appointments”.
About the function of his organisaiton he said, the main function of the DNCRP is to stem unscrupulous traders for not selling date expired and spurious commodities that kept in packet to the customers.
He said if any consumer feels cheated and deprived by unscrupulous trader then he/ she could lodge complain to the authority of DNCRP.
“The DNCRP fights for the protection of the consumers’ rights after filling the law suit by the deprived customer. If the court gives order for giving financial compensation to the ‘deprived and aggrieved’ consumers then they could get a considerable portion of fined money”.
He said the officials of DNCRP, in their on going raids to different shops and markets in the capital have realised notable amount of taka from the unscrupulous traders.
Earlier the government has formed National Consumers Rights Protection Council (NCRPC). The commerce minister is the chairman of the council.
The function of the NCRPC is to monitor the activities of the DNCRP. It will also provide necessary policy supports and guidelines to the DNCRP.
Representatives of different chamber bodies such as FBCCI, BSTI, CAB, are also the members of the NCRPC.